Croustillant

Products

ARE YOUR PRODUCTS GLUTEN FREE?

They do not contain gluten in their recipe, but we do not have technical analyzes to find out if they contain traces, since they are made in the same rooms where gluten-containing flour is used.

DO YOU SELL VEGAN CHOCOLATES?

Our solid dark chocolate products, from 64% cocoa, are vegan. Anything that is milk, white, blonde, or filled chocolate is not vegan.

WHAT ARE SUGAR FREE CHOCOLATES SWEETENED WITH?

We sweeten them with maltitol, this sweetener is used since it does not change the flavor of our chocolate.

HOW LONG DO MACARONS LAST?

Macarons are a pastry product, therefore they have a short shelf life. They retain their properties if they are refrigerated for a maximum of 5 days, counted from the time they leave our stores. You can read our conservation tips in more detail here .

HOW SHOULD I STORE MY CHOCOLATES?

Chocolate is best kept at 16-18ºC, however the refrigerator or refrigerator may be necessary in case the summer temperatures are very high. You can read our tasting and conservation tips in more detail here .

Shopping

Does my order come with the gift bags?

We always send gift bags along with your order. In accordance with our sustainable policy, the number of bags will be the minimum possible. If you need a bag for each product, you can request it in the "delivery instructions" and our picking team will know it. The maximum number of bags that we can include is 1 per small or large cellophane bag and 1 per box from a unit value of $7,000. Lower value products do not include an individual bag.

WHERE ARE YOUR STORES?

We have two stores, one at Matías Cousiño 77 and another at Vitacura 3456, in Santiago. You can check our schedules here .

HOW CAN I SHOP AT LEVICECHOCOLAT.COM?

It is very easy to buy on our website! You just have to add the products you want to your cart (by clicking on the product you can also check its available stock). Then you just have to enter your information, address (remember to select your commune very well) and finally, select the payment method that best suits you.

CAN I BUY WITH HOME DELIVERY FOR THE METROPOLITAN REGION?

Yes of course! For the communes of La Reina, Las Condes, Lo Barnechea, Ñuñoa, Providencia, Santiago and Vitacura we have an Express service and the delivery time is up to 24 business hours, from Monday to Saturday. For other communes of the RM we work with the company Camio, whose delivery is possible the next day, from Monday to Saturday, if you place the order before 4:00 p.m. If you buy after 4:00 p.m., the delivery will be assigned to the next day's route. You should review the list here .

DO YOU SHIP TO REGIONS?

Yes, we ship to all of Chile! We work with FedEx for shipments to urban areas of regions and some peripheral communes of the RM. Orders destined for regions made between Thursday and Sunday leave our store on Monday to preserve the cold chain. You can check delivery times and estimated rates here. Also review the terms and conditions of service here .

CAN DELIVERIES BE SCHEDULED?

We cannot schedule your order for a specific date, dispatches are based on availability and in the order of arrival. You can check our delivery times according to commune and operating company here .

I NEED TO MAKE A GIFT, HOW DO I DO IT?

When you are in your cart before paying, do not forget to select the box that indicates it. Remember that the entire purchase will go in a bag according to the number of products, if you need different gifts, we recommend that you request the number of bags you need so that you can pack or divide them yourself (you can place this information in the "comments" box useful for office" which is in the address section).

I WANT TO ADD A MESSAGE TO MY GIFT

Perfect! You can add a short message per order, which will be handwritten on a card, just remember to write it when selecting that your order is for a gift and make sure it is registered.

Payments

IS IT SAFE TO BUY AT LEVICECHOCOLAT.COM?

Completely! At Le Vice Chocolat we work with high security standards and all information entered on our site is kept strictly confidential. We only ask you to enter the necessary information for the payment and shipment of your purchase. We do not store your credit card or bank account information.

WHAT MEANS OF PAYMENT CAN I USE?

You can pay with credit and debit cards issued in Chile and/or Paypal if you are abroad. You can also use the payment gateway for Khipu transfers, but you must be careful that the payment is validated.

WHAT DO I DO IF I PAYED AND NO CONFIRMATION NUMBER WAS GENERATED?

When you buy online you jump directly to the payment provider's website, where you enter your card details and confirm the purchase. If something fails in this purchase process, it is possible that a charge is made to your checking account or card and we do not have notice of the means of payment for the successful purchase. In these cases, the order appears as canceled in our internal system and a sale is not generated. When this happens, we recommend you make a new purchase equal to the previous one, to secure your order. The normal thing is that the banks have an automatic process of detection of this type of failure and return to the clients in a period of up to 4 business days the initial payment not processed by us. In the event that this does not happen, what you should do is contact your bank executive or call center directly to file a double collection claim.

Dispatches

I ALREADY MADE MY PURCHASE, HOW DO I KNOW IF EVERYTHING IS OK?

Once you make your purchase, you will receive an email with the confirmation of your order. At the top will appear "Order #12345", with this number you will be able to identify your purchase later.

I MADE A MISTAKE IN MY ADDRESS, CAN I FIX IT?

We recommend you pay close attention when writing it and review it very well before continuing with the purchase. If the autocompletion betrayed you, write to us as soon as possible reporting the error and your order number, so we can fix it before it is dispatched.

HOW CAN I TRACK MY ORDER IF IT GOES TO A COMMUNITY OF THE RM?

Currently we do not have a tracking platform if the order is dispatched with Express or Courier service, to the commune of the corresponding Metropolitan Region. Therefore, we indicate our approximate delivery times according to commune here . You will also receive an email indicating when the product has been dispatched from our offices.

HOW CAN I TRACK MY ORDER IF IT GOES TO THE REGION THROUGH FEDEX?

When your order is delivered to FedEx you receive an email with the OT number that you can use to track the order through the FedEx website. You can also call the Contact Center 223605100, option 2.

SOME DAYS I AM NOT HOME OR I CANNOT RECEIVE IT, WHAT CAN I DO?

As we work with external dispatch companies, delivery hours are always Monday through Saturday from 9:00 a.m. to 9:00 p.m. for RM communes, and Monday through Friday from 8:00 a.m. to 6:00 p.m. for deliveries to regions with FedEx, so we recommend that when placing your order you indicate an address where there is a person who can receive it for you. It can be a friend, neighbor, relative, etc. If you live in an apartment, the janitors will be our best ally at the time of deliveries. Notify the concierge in advance that you expect your order.

THE DELIVERY PERIOD FOR MY PURCHASE HAS PASSED AND IT HAS NOT ARRIVED.

Write us with total confidence to our email: info@levicechocolat.com indicating your order number. We will review as soon as possible what happened with your purchase and we will contact you back, don't worry.

CAN I BUY AND PICK UP SOMEWHERE?

Yes, we have the purchase modality with Withdrawal in Store. You can select it when you are paying for your cart, and choose one of our two stores to pick up your order. You will receive an email when your order is ready for you to look for it. You have up to 30 days to withdraw your purchase from the moment you made it.

Changes, returns and guarantees

DO YOU NEED TO MAKE AN EXCHANGE OR REQUEST A RETURN OF YOUR PURCHASE?

Read our satisfaction policy here so you know how it works and then write to us at info@levicechocolat.com