Eclair Lemon

Depending on your address, we have ultra-fast shipments. We will tell you the delivery date when you enter your address before payment.

Products

ARE YOUR PRODUCTS GLUTEN FREE?

They do not contain gluten in their recipe, but we do not have technical analysis to know if they contain traces, since they are made in the same rooms where flour with gluten is used.

DO YOU SELL VEGAN CHOCOLATES?

Our solid dark chocolate products, made from 64% cocoa, are in the vegan classification. All milk, white, blonde or filled chocolates are not vegan.

WHAT ARE SUGARLESS CHOCOLATES SWEETENED WITH?

We sweeten them with maltitol, this sweetener is used since it does not change the flavor of our chocolate.

HOW LONG DO MACARONS LAST?

Macarons are a pastry product, therefore they have a short shelf life. They retain their properties if they are refrigerated for a maximum of up to 5 days, counted from the time they leave our stores. You can read our conservation tips in greater detail here .

HOW SHOULD I STORE MY CHOCOLATES?

Chocolate is best preserved at 16-18ºC, however a refrigerator may be necessary if summer temperatures are very high. You can read our tasting and conservation tips in greater detail here .

Shopping

Does my order come with gift bags?

We always send gift bags along with your order. In accordance with our sustainable policy, the number of bags will be the minimum possible. If you need a bag for each product, you can request it in the "delivery instructions" and our picking team will know. The maximum number of bags that we can include is 1 per small or large cellophane bag and 1 per box with a unit value of $7,000. Lower value products do not include individual bags.

WHERE ARE YOUR STORES?

We have two stores, one at Matías Cousiño 77 and another at Vitacura 3456, in Santiago. You can check our schedules here .

HOW CAN I BUY AT LEVICECHOCOLAT.COM?

It's very easy to shop on our website! You just have to add the products you want to your cart (by clicking on the product you can also check its available stock). Then you just have to enter your information, address (remember to select your commune very carefully) and finally, select the payment method that best suits you.

CAN I BUY WITH HOME DELIVERY FOR THE METROPOLITAN REGION?

Yes of course! For the communes La Reina, Las Condes, Lo Barnechea, Ñuñoa, Providencia, Santiago and Vitacura we have Express service and delivery time is up to 24 business hours, from Monday to Saturday. For other communes in the RM we work with the company Camio, whose delivery is possible the next day, from Monday to Saturday, if you place the order before 4:00 p.m. If you purchase after 4:00 p.m., delivery will be assigned to the next day's route. You should check the list here .

DO YOU DELIVER TO REGIONS?

Yes, we ship to all of Chile! We work with FedEx for shipments to urban areas of regions and some peripheral communes of the RM. Orders destined for regions placed between Thursday and Sunday leave our store on Monday to preserve the cold chain. You can review delivery times and estimated rates here. Also review the terms and conditions of service here .

CAN DELIVERIES BE SCHEDULED?

We cannot schedule your order for a specific date, shipments are based on availability and order of arrival. You can check our delivery times by commune and operating company here .

I NEED TO MAKE A GIFT, HOW DO I DO IT?

When you are in your cart before paying, don't forget to select the box that indicates it. Remember that the entire purchase will go in a bag according to the number of products. If you need different gifts, we recommend that you request the number of bags you need so that you can pack or divide them yourself (you can place this information in the “comments” box office supplies” which can be found in the address section).

I WANT TO ADD A MESSAGE TO MY GIFT

Perfect! You can add a short message per order, which will be handwritten on a card, just remember to write it when selecting that your order is for a gift and make sure it is recorded.

Payments

IS IT SAFE TO BUY FROM LEVICECHOCOLAT.COM?

Completely! At Le Vice Chocolat we work with high security standards and all information entered on our site is kept strictly confidential. We only ask that you enter the information necessary for the payment and shipping of your purchase. We do not store your credit card or bank account information.

WHAT PAYMENT METHOD CAN I USE?

You can pay with credit and debit cards issued in Chile and/or Paypal if you are abroad. You can also use the payment gateway for Khipu transfers, but you must be careful that the payment is validated.

WHAT DO I DO IF I PAID AND A CONFIRMATION NUMBER WAS NOT GENERATED?

When you buy online you jump directly to the payment provider's website, where you enter your card details and confirm the purchase. If something goes wrong in this purchase process, it is possible that a charge will be made to your checking account or card and we will not have notice of the payment method for the successful purchase. In these cases, the order appears as canceled in our internal system and a sale is not generated. When this happens, we recommend you make a new purchase equal to the previous one, to secure your order. Normally, banks have an automatic process for detecting this type of failure and reverse the initial payment not processed by us to clients within a period of up to 4 business days. If this does not happen, what you should do is contact your bank executive or call center directly to file a double charging claim.

Dispatches

I ALREADY MADE MY PURCHASE, HOW DO I KNOW IF EVERYTHING IS OK?

Once you make your purchase, you will receive an email with confirmation of your order. At the top will appear “Order Order #12345”, with this number you will be able to identify your purchase later.

I MADE A WRONG ADDRESS, CAN I FIX IT?

We recommend that you pay close attention when writing it and review it very carefully before continuing with the purchase. If the autocomplete betrayed you, write to us as soon as possible reporting the error and your order number, so we can fix it before it is shipped.

HOW CAN I TRACK MY ORDER IF IT IS GOING TO A COMMUNE OF THE RM?

Currently we do not have a tracking platform if the order is shipped with Express or Courier service, to the corresponding commune of the Metropolitan Region. Therefore, we indicate our approximate delivery times by commune here . You will also receive an email indicating when the product has been shipped from our facilities.

HOW CAN I TRACK MY ORDER IF IT IS GOING TO THE REGION VIA FEDEX?

When your order is delivered to FedEx you receive an email with the OT number that you can use to track the order through the FedEx website. You can also call the Contact Center 223605100, option 2.

SOME DAYS I AM NOT AT MY HOUSE OR I CAN'T RECEIVE IT, WHAT CAN I DO?

As we work with external shipping companies, the delivery schedule is always from Monday to Saturday from 9:00 a.m. to 9:00 p.m. for communes in the RM, and from Monday to Friday from 8:00 a.m. to 6:00 p.m. for shipments to regions with FedEx, so we recommend that when placing your order you give us an address where there is a person who can receive it for you. It could be a friend, neighbor, family member, etc. If you live in an apartment, the concierges will be our best ally when making deliveries. Notify the concierge in advance that you expect your order.

THE DELIVERY DEADLINE FOR MY PURCHASE HAS ALREADY PASSED AND IT HAS NOT ARRIVED.

Write to us with complete confidence at our email: info@levicechocolat.com indicating your order number. We will review what happened with your purchase as soon as possible and contact you back, don't worry.

CAN I BUY AND PICK UP SOMEWHERE?

Yes, we have the In-Store Pickup purchase option. You can select it when you are paying for your cart, and choose one of our two stores to pick up your order. You will receive an email when your order is ready for you to search. You have up to 30 days to withdraw your purchase from the moment you made it.

Exchanges, returns and guarantees

DO YOU NEED TO MAKE AN EXCHANGE OR REQUEST A RETURN OF YOUR PURCHASE?

Read our satisfaction policy here so you know how it works and then write to us at info@levicechocolat.com